Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Guarantee

  • Each ticket you submit to the client support Dept will be attended to within about one hour. The normal requests shall be answered instantly. Yet, if the help request you have posted requires the help of an experienced admin technician, we’ll forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Customer Help And Support Service

  • Our tech assist crew will be on shift for you 24/7 to to attend to all assistance inquiry tickets that you send. We offer technical help and support for all packages that are installed in advance on your web server. These include our custom built Site Control Panel, the preferred Operating System and also the server administration panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Site Control Panel that is available gratis with your VPS has an integrated collection of articles. You’ll see an assortment of exhaustive how to tutorials and a variety of step–by–step video training materials that present all the fundamental site control duties. You can start using them by clicking on the Help or Video keys in the top right corner of each Control Panel section.