Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Site Control Panel you’ll find a detailed Help section offering a myriad of educational articles and frequently asked questions. They are answered by our support team of trained techs. Simply fill in your question and our clever platform will show you the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • For users who wish to find out how to troubleshoot a regularly experienced problem by watching a video tutorial, we’ve added a compilation of video tutorials to our Site Control Panel. All the educational videos are short and easy to grasp. They offer visual demonstrations of various site management operations.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24x7 customer support service and a 1–hour ticket response time guarantee. Our experienced techs will be available to you 7 days a week to answer your inquiries and to fix any issue that you may stumble upon. Just submit a helpdesk ticket from the Help Center section and we’ll reply back to you in a jiffy.