Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • We offer a sixty–minute response time warranty for any trouble ticket or e–mail that you submit to our tech support staff. We’ll rapidly respond to all general queries and forward right away the issue to our server administrators in case any further assistance is needed. If you take advantage of our Managed Servers package, we will carry out any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Quality Help Desk Service

  • We’ll be available to you 24/7 to respond to any queries that you may have related to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance handling server management tasks, you can take a glance at our Managed Servers package, which includes backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Site Control Panel was preinstalled for every dedicated web hosting plan. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on how to use it. Most of the how–to articles have video versions that demonstrate all the operations that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.