If you ever have any queries regarding your web hosting package or you experience a problem with your sites, you will need to contact the respective web hosting company’s technical support team. It may not make a difference how quickly they will respond when you have an enquiry of a generic nature, but a problem like a failed script update, for instance, may lead to your website becoming broken or unavailable online. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperative. In case you offer services or goods online, any outage will affect your site negatively and you may lose existing or potential customers. A lot of hosting providers, primarily resellers, respond to tickets and emails within 24 hours, but in the online world that is far too long, as visitors will rarely come back to a website that is not functioning correctly over lengthy time periods.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans feature a 1-hour response time guarantee, so regardless of what question or issue you might have, we will always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both technical and sales matters. Our customer care staff reps will be at your service 24x7, even on legal holidays and weekends, which suggests that you will get immediate support at any time. We are aware of just how costly time can be, so by the time we reply to your support ticket or email, we’ll have probed into the matter and, in case we haven’t resolved it, we’ll provide you with more information on what you need to do on your end, if the case demands this. With our support service, you can rest assured that there will be somebody to lend you a helping hand instantly, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our extra-fast support services. You will get a response to any trouble ticket posted through the hosting Control Panel or email sent to our client and technical support team in less than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes substantially less time to explore and resolve a problem. We’ll give you more information in case the solution involves something that should be done on your end. If you contact us during weekends or official holidays, the response time will be absolutely the same and given the fact that our support team will be at your disposal 24x7, you’ll get quick help for any technical, general or billing issue irrespective of what time of day or night it is.