A live chat is one of the many methods of communication supplied by some hosting providers as a part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell something as compared to a telephone call with an agent. What's more, when the issue that you experience needs some time to be investigated and taken care of, you're able to do something different at the same time instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat support service for free provided that you have Internet accessibility even when your hosting provider is situated in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we supply for all our cloud hosting plans, you'll find live chat support which is available twenty-four seven, even on holidays. You are able to get in touch with us no matter if you already have an account or not, as we can help you with almost anything, ranging from giving you basic information about our services in case you aren't our client yet and you are interested in purchasing one of the packages, to assisting you with creating an e-mail account in an e-mail client. Some problems are more complex and time-consuming, therefore you will have to take advantage of the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every single day, even on holidays and weekends. It's the best way to learn more information about our semi-dedicated hosting plans if you do not have an account yet or to get some problem resolved if you are a client and our customer support representatives will assist you in real time regardless of the time of the day you join our chat. If you are unsure which plan is more suitable for your websites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or when you have problems installing an email account on your computer, you'll be able to get in touch with us and we will give you the necessary info quickly. Our live chat is online even after our phone lines are off for the day, therefore when you have an account with us, you can rest assured that you will always receive timely help with any kind of question or issue that pops up.