A ticketing system is the most popular channel of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the most efficient way to deal with a problem that requires a certain period of time to investigate or that needs to be forwarded to a system administrator. In this way, all comments contributed by either side will be kept in one place in case someone else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, so you will have to sign in and out of at least two accounts to accomplish a certain procedure or to get in touch with the hosting company’s customer service team. In case you’d like to manage a couple of domain names and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. It can also take a considerable length of time for the provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with a lot of other web hosting companies, the support ticket system that we’re using with our cloud hosting plans is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to memorize different logon names and passwords, since you will be able to manage your tickets and the hosting account itself from one single location. So, if you have an inquiry or stumble upon a problem, you can get in touch with our client care team instantly. Our ticketing system features a clever search functionality. This means that even in case you’ve submitted plenty of tickets through the years, you will be able to track down the one that you need without any hassles. In addition, you can read knowledge base hints on solving commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was developed with the idea that you should be able to manage everything related to your semi-dedicated account from one place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a query or run into an issue, you can touch base with our client service team members immediately without needing to log in to a totally different system. You can search through your web files or check different account settings while you send a new ticket or read the answer to an old one. If you have a plethora of tickets and you’d like to find a given one, you can resort to the smart search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in no more than sixty minutes irrespective of the nature of your question or issue.