The client support that you will receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with a current account. Prompt and clear info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine website hosting supplier and not from a reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it's likely that you will wait for a couple of days so as to have an answer to your question, which means that your sites may remain offline for quite some time. However, a company which provides numerous means of communication and has a support staff that is available at any time can assist you right away and help you reduce or totally avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We offer 24/7 customer, billing and technical support for all of our cloud hosting plans. Even if you are not our customer yet and you have some questions, we can give you a hand in a timely manner and provide you with the necessary info, to give you the choice to make the very best decision when you buy a new hosting account. We're available at any time, including weekends and holidays, and we supply several means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we have several phone numbers around the world, so you are able to call the one which is closer to you. The max response time for the emails and your tickets is 1 hour. The typical response time is around 15-20 min, so you can forget about waiting for several days to get assistance for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated hosting plans that we supply include 24/7 customer and technical support, which means that regardless of what problem you have, you can contact us and we'll help you at once. Our guaranteed response time for each email message or ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual response time rarely is more than 20 min. Furthermore, we have phone support with multiple local numbers around the world as well as a live chat, which means that you are able to get in touch with us and get additional information about our services even if you don't have an account yet. We can help you with any question or an issue you may have - payment methods, plan specs, e-mail configuration, website hosting account settings, etc. If you use our services, you will never encounter a situation where you need to wait for a day or two to get an issue solved like you will have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or forvarious problems or questions regarding the pre-installed software the server comes equipped with. If you have not ordered a VPS server plan yet, you are able to learn more about our services by giving us a call or by employing the live chat service. For more technical issues, you'll be able to send an e-mail message or open a trouble ticket via your billing Control Panel and you will get assistance within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The actual reply time in most cases does not exceed half an hour. In case you'd like to have assistance with third-party software, you're able to use the Managed Services upgrade which you can include to each VPS plan and our administrators can help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive timely support in general, let alone when you operate a whole server, that's why each dedicated server that we provide includes 24/7 support with 1-hour reply time guarantee whatever the situation. The service is free of charge for all the problems with the server or the software that was installed by our administrators during the setup, so you are able to contact us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing section or you can send an email message, and the actual reply time for either of these rarely surpasses 30 mins because we have administrators available 24x7x365. In case you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you're able to include to your server plan from the billing Control Panel.